Shipping and Returns
There is currently a shipping delay of approximately 5-7 business days depending on the delivery address, while we are able to process your order within our standard guidelines, our fulfillment partners are experiencing delays due to the effects of the ongoing pandemic. Please contact the carrier if you are experiencing a delay. If you have not received your package within a couple of weeks, please contact our Customer Service for assistance. We sincerely appreciate your understanding and patience.
We apologize for the delay and thank you for your understanding
Kindly note that all sale items and/or orders processed with a promo code are considered final sale.
Returns or exchanges are prohibited on sale items/and or orders processed with a promo code.
We allow all unused merchandise, with the original receipt or packing slip, to be returned for a full refund within 30 days of the original purchase (some exclusion may apply.) All returned product must include the original hang tag. These items must be unworn, unwashed and in new condition to be eligible for a refund or merchandise credit. All sales are final on certain clearance items from time to time.
There will be no refund on all shipping costs involved unless the product or products are defective or the client received an incorrect product from their original order.
We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.
If you do not have a receipt, packing slip or record of purchase, you may receive an exchange or merchandise credit in the form of a credit. Refunds for items returned after 30 days of original purchase date will be in the form of a store credit and will be returned at the current retail price.
If you wish to initiate a return please email firstname.lastname@example.org with your Name, Order Number, Return Reason, and Details.